Daily life with Japanese traditional crafts KUMIKO coaster. KUMIKO is the one of the traditional technique famous for Nikko TOSHOGU SHINE. Artisan’s handmade KUMIKO is made of 100% natural wood. For your office, dinner, party and even for gift…KUMIKO makes your daily life more special.
・Our prices DO NOT include VAT, GST or other country taxes. Depending on where you are based, you may incur additional fees such as taxes and duties. It may be paid at customer’s expense.
・For Japanese customer only, your purchase is subject to Japanese tax. It adds on payment method.
・We collect your payment based on JPY.
・We allow only PayPal for payment now.
・We collect your Payment as JPY but your settlement service may change JPY to your currency by rate at this time you pay so sometime price seems changed but it may be because currency rate or additional tax.
Please understand those payment situation.
・We ship from Japan
・You receive email about your order. At that time, your oder is not confirm and pay yet. After your order confirm, we ship a purchase within 3 business day ( from Monday to Friday 10:00~15:00 in Japanese time) except custom order products.
・We begin to make your custom order product after your order confirm. Please check how long does it take to complete at each product page. >>About Custom order
・It is critical that you enter your correct, valid address when placing your order. If our shipping carrier attempts delivery to you and you don't get it because you’re not there, wrong address or moved without notifying us, and the package returns back to our warehouse, it will be the buyer's responsibility to pay the shipping fee to reship the order. You will receive a tracking number for your package once it ships out, please keep an eye out.
・Shipping cost based on where delivered your purchase and package weight.
[Rest of the world]
・~2kg : JPY 2500.00+tax
・2kg~ : JPY 3500.00+tax
We have Zen point system for all customer and if you earn Zen point, you can get shipping free. It's highly recommended.
・All package has tracking information and we give it after shipping.
We can ship to country in the list blow.
The country that temporary suspension of shipping in KUDEN's international shipping list
-The name with strikeout is now where we stop shipping.
Australia Austria Belgium Canada China Czezh Republic Denmark Estonia Finland France Germany Greece Hong Kong Hungary Iceland Ireland Italy Japan Malaysia Netherlands Norway Poland Portugal Singapore Spain Sweden Switzerland Taiwan Turkey United Arab Emirates United States of America United Kingdom
Basically we're not accepting product returns, exchange and refund due to customer's request.
Especially for order production, basically no-refundable. We need to keep, buy, ask, weave and dye cloth for you. Please understand that matter before you buy.
・We send email from ku-den.jp please set your email account so that you can receive email from us. If you receive email from us after 3 business day, please check your email account setting and resend us.
・We reply within 3 business day in Japanese time except special leave, in that case we announce at our blog.
We can NOT combine custom order products, order products and pre-order products with other products. It incur shipping cost each purchase because it will be shipped different date from usual purchase. If you want us to combine it, please tell us. If we can, we ship it in accordance with latest date.