Please read ahead

●About shipping delivery time

[For in-stock items]
We will ship within 3 business days after order confirmation.
Business hours: Monday-Friday 10:00~15:00

[For Pre-tailor made and Custom-order items]
Shipment will be made after the order meeting is completed and production has started. The standard delivery time is one to two months after the end of the order session. Since the delivery date differs depending on the order session, please check the delivery date on the order session page or product page carefully before placing your order.

●Return Policy

As a general rule, we do not accept returns for customer reasons.
If you have any concerns, please feel free to contact KUDEN staff.
Click here to contact us.

●No returns of Pre-tailor made and Custom-order items due to customer reasons

As a general rule, we do not accept returns or refunds for Pre-tailor made and Custom-order items. This is because custom-made items require advance preparation for the customer's order, such as securing materials and factories, and creating materials. Please check carefully before making your purchase.

●Refund Policy

As a rule, returns and refunds are not possible for Pre-tailor made and Custom-order items. This is because in the case of made-to-order items, advance preparation is required for the customer's order, such as securing materials and factories, and creating materials. Please check carefully before making your purchase.

●Please make sure that your e-mail address is set to receive our e-mails.

KUDEN will send you e-mail from "ku-den.jp" to inform you about your order and shipping. Please set your e-mail address to receive e-mails from this domain. If you do not receive a reply within 3 business days after placing an order or making an inquiry, please check your e-mail address settings and contact us again.