・Our prices DO NOT include VAT, GST or other country taxes. Depending on where you are based, you may incur additional fees such as taxes and duties. It may be paid at customer’s expense.
・For Japanese customer only, your purchase is subject to Japanese tax. It adds on payment method.
・We collect your payment based on JPY.
・We allow only PayPal for payment now.
・We collect your Payment as JPY but your settlement service may change JPY to your currency by rate at this time you pay so sometime price seems changed but it may be because currency rate or additional tax.
Please understand those payment situation.
・We ship from Japan
・It is critical that you enter your correct, valid address when placing your order. If our shipping carrier attempts delivery to you and you don't get it because you’re not there, wrong address or moved without notifying us, and the package returns back to our warehouse, it will be the buyer's responsibility to pay the shipping fee to reship the order. You will receive a tracking number for your package once it ships out, please keep an eye out.
・We have 2 kinds of shipping cost based on where delivered your purchase.
[Rest of the world]
We have Zen point system for all customer and if you earn Zen point, you can get shipping free coupon. It's highly recommended.
All package has tracking information and we give it after shipping.
・We can ship to country in the list blow.
- Czezh Republic
- Hong Kong
- United Arab Emirates
- United States of America
- United Kingdom
KUDEN tries to make how/where clear and consider for environment and people who concern the production so never sale with no reason.
Zen point is return point from our benefits to your promotion instead of us with thanks.
You can use Zen point only on KUDEN's shopping web site.
You need KUDEN's account to get Zen point.
You can earn per your action like Shopping, follow SNS, write a review and so on.
NOTE: If you has not earned or spent points 1 year then their points will expire.
・You receive email about your order. At that time, your oder is not confirm and pay yet.
After we check your order and shipping cost, in some case shipping cost change.
・After your order confirm, we ship a purchase within 3 business day ( from Monday to Friday 10:00~15:00 in Japanese time) except order made products and subscription.
・We can NOT combine order made products and subscription and pre-order products with other products. It incur shipping cost each purchase because it will be shipped different date from usual purchase.
If you want us to combine it, please tell us. If we can, we ship it in accordance with latest date.
・For order production, basically no-refundable.
We need to keep, buy, ask, weave and dye cloth for you. Please understand that matter before you buy.
・We send email from ku-den.jp please set your email account so that you can receive email from us.
If you receive email from us after 3 business day, please check your email account setting and resend us.
・We reply within 3 business day in Japanese time except special leave, in that case we announce at our blog.
・Please read these page if you want to know about return policy or other rule.