配送ポリシー

・We ship from Japan

・It is critical that you enter your correct, valid address when placing your order. If our shipping carrier attempts delivery to you and you don't get it because you’re not there, wrong address or moved without notifying us, and the package returns back to our warehouse, it will be the buyer's responsibility to pay the shipping fee to reship the order. You will receive a tracking number for your package once it ships out, please keep an eye out.

・We can ship to country in the list blow.

Australia
Austria
Belgium
Canada
China
Czezh Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hong Kong
Hungary
Iceland
Ireland
Italy
Japan
Malaysia
Netherlands
Norway
Poland
Portugal
Singapore
Spain
Sweden
Switzerland
Taiwan
Turkey
United Arab Emirates
United States of America
United Kingdom

・You receive email about your order. At that time, your oder is not confirm and pay yet.
After we check your order and shipping cost, in some case shipping cost change.

・After your order confirm, we ship a purchase within 3 business day ( from Monday to Friday 10:00~15:00 in Japanese time) except order made products and subscription.

・We can NOT combine order made products and subscription and pre-order products with other products. It incur shipping cost each purchase because it will be shipped different date from usual purchase.
お客様がまとめて発送をご希望の場合、最も遅い発送可能日に全ての商品をおまとめしてお送りすることになります。

・For order production, basically no-refundable.
We need to keep, buy, ask, weave and dye cloth for you. Please understand that matter before you buy.

・We send email from ku-den.jp please set your email account so that you can receive email from us.
If you receive email from us after 3 business day, please check your email account setting and resend us.

・We reply within 3 business day in Japanese time except special leave, in that case we announce at our blog.