KUDEN clothes are uniquely sized.

It may be bigger or smaller usual clothes so please make sure you check the size chart before order.

What if you have trouble choosing the right size?

If you have any questions or concerns about size choice or products, please feel free to contact us through the KUDEN Concierge Service (chat, etc.).

More about Care >> How to care Jacket

Material	Face side: 70% triacetate,30% polyester / Inner side：Lining: 100% polyester
Care	-Recommended the dry cleaner. -Use filter cloth.
The place of production	Made in Japan

●About shipping delivery time

[For in-stock items]
We will ship within 3 business days after order confirmation.
Business hours: Monday-Friday 10:00~15:00

[For Pre-tailor made and Custom-order items]
Shipment will be made after the order meeting is completed and production has started. The standard delivery time is one to two months after the end of the order session. Since the delivery date differs depending on the order session, please check the delivery date on the order session page or product page carefully before placing your order.

●Return Policy

As a general rule, we do not accept returns for customer reasons.
If you have any concerns, please feel free to contact KUDEN staff.
Click here to contact us.

●No returns of Pre-tailor made and Custom-order items due to customer reasons

As a general rule, we do not accept returns or refunds for Pre-tailor made and Custom-order items. This is because custom-made items require advance preparation for the customer's order, such as securing materials and factories, and creating materials. Please check carefully before making your purchase.

●Refund Policy

As a rule, returns and refunds are not possible for Pre-tailor made and Custom-order items. This is because in the case of made-to-order items, advance preparation is required for the customer's order, such as securing materials and factories, and creating materials. Please check carefully before making your purchase.

●Please make sure that your e-mail address is set to receive our e-mails.

KUDEN will send you e-mail from "ku-den.jp" to inform you about your order and shipping. Please set your e-mail address to receive e-mails from this domain. If you do not receive a reply within 3 business days after placing an order or making an inquiry, please check your e-mail address settings and contact us again.

●We ship from Japan

Shipped from Tochigi, Japan as a rule

●About Shipping Charges

Shipping charges will be displayed at the time of payment. It depends on your location. Please understand this beforehand.

●Support after shipment

Once shipped, KUDEN will provide you with a tracking number and will make every effort to check it at any time, but we ask that you contact the shipping company so that you can pick up your order yourself.

●In case of wrong delivery by the customer himself/herself

It is critical that you enter your correct, valid address when placing your order. If our shipping carrier attempts delivery to you and you don't get it because you’re not there, wrong address or moved without notifying us, and the package returns back to our warehouse, it will be the buyer's responsibility to pay the shipping fee to reship the order. You will receive a tracking number for your package once it ships out, please keep an eye out.

●Our prices DO NOT include VAT, GST or other country taxes. Depending on where you are based, you may incur additional fees such as taxes and duties. It may be paid at customer’s expense.
●For Japanese customer only, all products include tax.
●We collect your payment based on JPY.
●You can use Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal.

More about >> Tax and Payment

Basically we're not accepting product returns, exchange and refund due to customer's request.

Especially for order production, basically no-refundable. 
We need to keep, buy, ask, weave and dye cloth for you. Please understand that matter before you buy.

>>Return Policy