Reference time for complete to make
It need about 1month~2.5months to complete after your order confirmation
*It depends on how busy factory is. In some case, we need more time.
*We'll let you know once it's been decided by mail.
*We ask you to order with time to spare.
Steps from order to deliver
１. Write your initial according to image.
＊Please pick 2 large alphabet like H.S T.K .
2. KUDEN send email for final confirmation
After your reply to KUDEN’s confirmation mail, your order is completed.
＊If you don’t receive the mail 3 business days after your order, sorry but please message us by contact form (It has possibility that You or KUDEN can’t receive notification.)
Please read and understand before order
- Please set as you can receive the mail from ‘ku-den.jp’.
- Custom order product is made just for you after you order. We need to keep material, artisan/factory and so on for your order so please understand we can’t accept change, refund, returns after order is confirmed.
- Artisan makes one by one after order confirmed so it takes about 1 ~ 2.5 months to complete custom products. It depends on products, season, traffic and how busy factory is. In some case, we need more time. We'll let you know once it's been decided by mail. We ask you to order with time to spare.
- Because custom order is made after order and each has different time to complete, you can order with any other product. If you do, we’ll ship together when custom order product is shipped. And if you want to ship separately, you need additional shipping charge.
- Artisan makes it one by one so it's not exactly same with others but we want you to enjoy those difference.
-Our prices DO NOT include VAT, GST or other country taxes. Depending on where you are based, you may incur additional fees such as taxes and duties. It may be paid at customer’s expense.
-For Japanese customer only, your purchase is subject to Japanese tax. It adds on payment method.
-We ship from Japan.
[Rest of the world]
*Update 30th November 2019. It may be changed, please understand.