Important notice about custom order
from order to deliver
Please read and understand before order
Please set your mail service that can receive form “ku-den.jp”
- Custom order product is made just for you after you order. We need to keep material, artisan/factory and so on for your order so please understand we can’t accept change, refund, returns after order is confirmed.
- This is order production item. Factory/artisan begins to make your product one by one after your order is confirmed. It need about 1month~2months to complete after your order confirmation.(Each products has own reference time to complete, please check product detail page.)
It depends on how busy factory is. In some case, we need more time.We'll let you know once it's been decided by mail. We ask you to order with time to spare.
- Because custom order is made after order and each has different time to complete, you can order with any other product. If you do, we’ll ship together when custom order product is shipped. And if you want to ship separately, you need additional shipping charge.
-Our prices DO NOT include VAT, GST or other country taxes. Depending on where you are based, you may incur additional fees such as taxes and duties. It may be paid at customer’s expense.
-For Japanese customer only, your purchase is subject to Japanese tax. It adds on payment method.
-We ship from Japan.
[Rest of the world]
→You can check where KUDEN ship to from here
*Update 30th November 2019. It may be changed, please understand.
We want to deliver product that you’re looking forward and you enjoy from the bottom of our heart.
So please read and understand those important notice before you order.