Concierge service

‘Life with good things valued and used for a long time.’

KUDEN's Brand Mission

KUDEN's Fashion is committed to MADE IN JAPAN fabrics, MADE IN JAPAN sewing, and MADE IN JAPAN designs, and we release products when we have designs that will be loved for 10 years.

Since we insist on domestic sewing and domestic fabrics, the price is inevitably higher than products manufactured overseas where labor costs are lower. Instead, KUDEN strives to create designs that can be loved for 10 years without getting tired of them, sewing them with high techniques using solid fabrics, and delivering them to customers after strict concierge inspections. We also provide our customers with a variety of functions so that they can wear our clothes without getting tired of them.

KUDEN concierges are former sewing factory presidents and craftsmen who can be consulted on all matters related to clothing. The concierges are in charge of the final inspection of KUDEN's clothes and check the clothes delivered to customers from a strict perspective to ensure that there are no defects. They are also reliable and sometimes give technical advice to young sewing factories with their experienced knowledge and skills.

After the sale, we also offer consultations on maintenance repair care, etc. Through our concierge service, we provide an environment where customers can enjoy their garments for a long time.

Concierge service

  • Chat service for consultation on size selection, etc. (various SNS, official LINE, chat function on official website)
  • Repair service
  • Refresh service ( repressing and finishing, etc.)

Concierge Introduction

  • Mr.Fujinuma
  • Ms.Tamatani
  • Ms.Saitou

Before you contact the concierge


-Frequently Asked Questions and Support-

What are your pre-purchase concerns?

  • I want to know more details about the product.
  • I don't know which size fits me.
  • I'm not sure if I can wear it. I want some ideas for styling.

Care and Repair

  • I want to clean the wrinkles out of my clothes.
  • I've been using the item for a long time and it's starting to fray.
  • What are the charges if there is a problem with my clothes?
  • I would like to know more about how to care for the clothes I bought.

How can ask for help?

KUDEN accepts customer requests for consultation in the following ways

・Chat function on the website
・Contact form (https://ku-den.jp/pages/contact)
・Message of various SNS services
・CHAT
Please use the chat icon at the bottom of the site to contact us.
・LINE
*LINE is only for Japan user Add friend here
・messenger