Privacy

Version KUDEN-01-2026-08-01 · Effective 3 August 2026

1. Information we collect

KUDEN collects your name, email address, delivery country or region, the product you want, colour, size, delivery address, and information relating to your order, payment and enquiries. Body and measurement information is collected optionally, where it is needed for consultation or production.

KUDEN does not ask for My Number, passport numbers, taxpayer identification numbers or similar identifiers through product pages, email or chat.

2. How we use it

We use the information we collect for consultation, taking orders, confirming specifications, payment, production, delivery, customs clearance, handling defects, refunds, fraud prevention, and records required by law. Marketing such as newsletters is carried out only where there is separate, optional consent.

Body and measurement information is, as a rule, used only for the consultation and production of that order. Anonymised examples that do not use your name, photograph, contact details or order number may be used to help another customer with a size question. Where we feature you on social media or on the site, we obtain your express prior permission, stating the content, the medium and the scope of publication.

3. Sharing

We share the minimum information necessary for delivery with carriers and customs brokers, and only the specification necessary for production with artisans. We do not share payment information with artisans or carriers. The actual processors, payment providers, apps and any overseas transfers will be set out in a separate schedule before publication.

4. Retention and deletion

For size discussions that continue after a card authorisation has been voided, and for personal information in exceptional draft orders, we delete or anonymise ninety days after the last exchange — except for the minimum records required for the contract, by law, or for fraud prevention.

Information relating to paid orders is retained only for the purposes of performing the contract, legal requirements, accounting, fraud prevention and handling defects, and only for the period required by applicable law. You can request deletion of your account by email, and can ask us to delete or anonymise your information other than where we are required to retain it.