Yellow and green michiyuki with orange stripe

●About shipping delivery time

[For in-stock items]
We will ship within 3 business days after order confirmation.
Business hours: Monday-Friday 10:00~15:00

[For Pre-tailor made and Custom-order items]
Shipment will be made after the order meeting is completed and production has started. The standard delivery time is one to two months after the end of the order session. Since the delivery date differs depending on the order session, please check the delivery date on the order session page or product page carefully before placing your order.

●Return Policy

As a general rule, we do not accept returns for customer reasons.
If you have any concerns, please feel free to contact KUDEN staff.
Click here to contact us.

●No returns of Pre-tailor made and Custom-order items due to customer reasons

As a general rule, we do not accept returns or refunds for Pre-tailor made and Custom-order items. This is because custom-made items require advance preparation for the customer's order, such as securing materials and factories, and creating materials. Please check carefully before making your purchase.

●Refund Policy

As a rule, returns and refunds are not possible for Pre-tailor made and Custom-order items. This is because in the case of made-to-order items, advance preparation is required for the customer's order, such as securing materials and factories, and creating materials. Please check carefully before making your purchase.

●Please make sure that your e-mail address is set to receive our e-mails.

KUDEN will send you e-mail from "ku-den.jp" to inform you about your order and shipping. Please set your e-mail address to receive e-mails from this domain. If you do not receive a reply within 3 business days after placing an order or making an inquiry, please check your e-mail address settings and contact us again.

●We ship from Japan

Shipped from Tochigi, Japan as a rule

●About Shipping Charges

Shipping charges will be displayed at the time of payment. It depends on your location. Please understand this beforehand.

●Support after shipment

Once shipped, KUDEN will provide you with a tracking number and will make every effort to check it at any time, but we ask that you contact the shipping company so that you can pick up your order yourself.

●In case of wrong delivery by the customer himself/herself

It is critical that you enter your correct, valid address when placing your order. If our shipping carrier attempts delivery to you and you don't get it because you’re not there, wrong address or moved without notifying us, and the package returns back to our warehouse, it will be the buyer's responsibility to pay the shipping fee to reship the order. You will receive a tracking number for your package once it ships out, please keep an eye out.

●Currency of Settlement

All items are settled in Japanese Yen (JPY). Customers purchasing from Japan will see the price including tax.

●Price Fluctuations due to Exchange Rates

For customers using currencies other than Japanese yen, the actual amount owed may differ from the sales price in Japanese yen set on this site under various conditions, such as exchange rates, timing of payment, and taxes imposed in your area of residence, depending on the service you use. Please understand this in advance.

●VAT and GST (customs duties and import taxes)

VAT, GST, and other taxes for customers purchasing from overseas are not included in the sales price.

●Accepted payment methods

Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal

●あと払い（ペイディ）**Japan only

・クレジットカード、事前登録不要。
・メールアドレスと携帯番号だけで、今すぐお買い物。
・1か月に何度お買い物しても、お支払いは翌月まとめて1回でOK。
・お支払いは翌月10日までに、コンビニ払い・銀行振込・口座振替で。

あと払い（ペイディ）について詳しくはこちら

Currently, the following countries are supported. Please contact us if you have any questions.

Australia
Austria
Belgium
Czech Republic
Denmark
Finland
France
Germany
Hong Kong
Hungary
Iceland
Ireland
Italy
Japan
Korea
Malaysia
Netherlands
Norway
Poland
Portugal
Singapore
Spain
Sweden
Switzerland
Taiwan
Turkey
United States of America
United Kingdom