・We ship from Japan
・We stopped shipping to some country due to epidemic in the world but we restart shipping to countries in below list.
・United States of America
But still has delay compared with before, please understand we need a time to deliver. KUDEN takes on part of those cost.
EMS by Japan Post still stop shipping to those counties but we decide to ship by Yamato transport to those 3 countries.
So they has different price system. For sample, we think when you buy 1 and 2 need same shipping fee by Yamato Transport.
We're happy if you enjoy our products.
Yamato transport >> https://www.kuronekoyamato.co.jp/ytc/en/send/services/oversea/
EMS price list >> https://www.post.japanpost.jp/int/charge/list/ems_all_en.html
・You receive email about your order. At that time, your oder is not confirm and pay yet. After your order confirm, we ship a purchase within 3 business day ( from Monday to Friday 10:00~15:00 in Japanese time) except custom order products.
・We begin to make your custom order product after your order confirm. Please check how long does it take to complete at each product page.
>>About Custom order
・It is critical that you enter your correct, valid address when placing your order. If our shipping carrier attempts delivery to you and you don't get it because you’re not there, wrong address or moved without notifying us, and the package returns back to our warehouse, it will be the buyer's responsibility to pay the shipping fee to reship the order. You will receive a tracking number for your package once it ships out, please keep an eye out.
・Shipping cost based on where delivered your purchase and package weight.
(For mask, it's JPY 370.00)
[Rest of the world]
We have Zen point system for all customer and if you earn Zen point, you can get shipping free. It's highly recommended.
>>More about Zen point
・All package has tracking information and we give it after shipping.
The country that temporary suspension of shipping in KUDEN's international shipping list
Thank you for always enjoy and support KUDEN by TAKAHIRO SATO.
From Japan Post, they announce ”Temporary suspension of acceptance and delivery delays of mail items destined to various countries/territories”.
If you order, for some country and area according to their list, we can't ship to you so please check the list below and reference link.
*If your country doesn't be on the list and you want to shop, please ask us from contact form.
-The name with strikeout is now where we stop shipping.
United Arab Emirates
United States of America
Notice for Email from KUDEN
・We send email from ku-den.jp please set your email account so that you can receive email from us.
If you receive email from us after 3 business day, please check your email account setting and resend us.
・We reply within 3 business day in Japanese time except special leave, in that case we announce at our blog.