We can NOT combine custom order products, order products and pre-order products with other products. It incur shipping cost each purchase because it will be shipped different date from usual purchase.
If you want us to combine it, please tell us. If we can, we ship it in accordance with latest date.

・We ship from Japan

But still has delay compared with before, please understand we need a time to deliver. KUDEN takes on part of those cost.
EMS by Japan Post still stop shipping to those counties but we decide to ship by Yamato transport.
So they has different price system. For sample, we think when you buy 1 and 2 need same shipping fee by Yamato Transport.
We're happy if you enjoy our products.
Yamato transport >> https://www.kuronekoyamato.co.jp/ytc/en/send/services/oversea/
EMS price list >> https://www.post.japanpost.jp/int/charge/list/ems_all_en.html

 

・You receive email about your order. At that time, your oder is not confirm and pay yet. After your order confirm, we ship a purchase within 3 business day ( from Monday to Friday 10:00~15:00 in Japanese time) except custom order products.

・We begin to make your custom order product after your order confirm. Please check how long does it take to complete at each product page.
>>About Custom order

・It is critical that you enter your correct, valid address when placing your order. If our shipping carrier attempts delivery to you and you don't get it because you’re not there, wrong address or moved without notifying us, and the package returns back to our warehouse, it will be the buyer's responsibility to pay the shipping fee to reship the order. You will receive a tracking number for your package once it ships out, please keep an eye out.

・Shipping cost based on where delivered your purchase and package weight.

[Japan] 

JPY 1280.00
(For mask, it's JPY 370.00)

 
[Asia]
~1900g : JPY 2900.00+tax
2000g~: JPY 6450.00+tax

[USA/Australia]
~1900g: JPY 4000.00+tax
2000g~: JPY 8850.00+tax

[Canada]
~1900g: JPY 12100.00+tax
2000g~: JPY 18400.00+tax

[Rest of the world]
~1900g: JPY 5000.00+tax
2000g~: JPY 10150.00+tax

 

 We have Zen point system for all customer and if you earn Zen point, you can get shipping free. It's highly recommended.

>>More about Zen point

 

・All package has tracking information and we give it after shipping.

 

 

 

The country that temporary suspension of shipping in KUDEN's international shipping list

Thank you for always enjoy and support KUDEN by TAKAHIRO SATO.

From Japan Post, they announce ”Temporary suspension of acceptance and delivery delays of mail items destined to various countries/territories”.

If you order, for some country and area according to their list, we can't ship to you so please check the list below and reference link.

*If your country doesn't be on the list and you want to shop, please ask us from contact form.

-The name with strikeout is now where we stop shipping.

Australia
Austria
Belgium
Canada
China
Czezh Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hong Kong
Hungary
Iceland
Ireland
Italy
Japan
Malaysia
Netherlands
Norway
Poland
Portugal
Singapore
Spain
Sweden
Switzerland
Taiwan
Turkey
United Arab Emirates
United States of America
United Kingdom

 

 

Notice for Email from KUDEN

・We send email from ku-den.jp please set your email account so that you can receive email from us.
If you receive email from us after 3 business day, please check your email account setting and resend us.

・We reply within 3 business day in Japanese time except special leave, in that case we announce at our blog.

●About Tax
・Our prices DO NOT include VAT, GST or other country taxes. Depending on where you are based, you may incur additional fees such as taxes and duties. It may be paid at customer’s expense.
・For Japanese customer only, all products include tax.

●About Payment/settlement
・We collect your payment based on JPY.
・You can use Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal.
・We collect your Payment as JPY but your settlement service may change JPY to your currency by rate at this time you pay so sometime price seems changed but it may be because currency rate or additional tax.
Please understand those payment situation.

●Notice for Email from KUDEN
・We send email from ku-den.jp please set your email account so that you can receive email from us.
If you receive email from us after 3 business day, please check your email account setting and resend us.
・We reply within 3 business day in Japanese time except special leave, in that case we announce at our blog.

Basically we're not accepting product returns, exchange and refund due to customer's request.

Especially for order production, basically no-refundable. 
We need to keep, buy, ask, weave and dye cloth for you. Please understand that matter before you buy.

>>Return Policy